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Tuesday, August 9 • 3:30pm - 5:00pm
Resistance as a Resource: Dale Emery

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When people resist change, change agents both new and experienced can become confused, stuck, and frustrated. Dale Emery describes how you can turn resistance into a resource. Whatever else it may be, resistance is information—information about the values and beliefs of the people you are asking to change, about the organization, about the changes you propose, and about yourself as an agent of change. In this session, you will learn and create ways to tap into that information to translate resistance into effective action to move forward with change.
http://submit2011.agilealliance.org/files/session_pdfs/Resistance as a Resource (presentation).pdf


Tuesday August 9, 2011 3:30pm - 5:00pm
GA: Imperial Ballroom A