Regardless of the Agile techniques you employ, one thing is for sure: lots and lots of conflict is being generated. Questions about the current best idea, authority distribution, identifying impediments, and impediment removal are just some of the sources of conflict and heat in Agile adoptions. Conflict can kill your best intentions for your teams and organizations. Protocols- "structured interactions"-- are a useful tool for processing mistakes, differences and conflict. Attend this session to learn how to develop enterprise-wide norms for routinely processing conflict.