The failure of traditional management has led to the reinvention of management: the whole organization must be focused on creating a stream of additional value to customers through continuous innovation. The reinvention reflects an application of Agile thinking to the whole organization. With the growing power of customers, it is no longer enough to *satisfy* customers with early and continuous delivery of valuable software. Now customers must be *delighted*. In effect, the bar has been raised. The workshop will show how this more strenuous objective can be attained: bit.ly/ihcVL2
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